What if we leverage communities to help new residents in Chicago discover city services and resources?
The City of Chicago, DoIT
Jan 2019 - Mar 2019
Client Relationship Building
Moving to a new city is not easy. We found that new residents often learn about resources and information through word of mouth from their community. Moreover, residents rarely go out of their way to find new services that could be beneficial for them. This begs the question: how might we meet residents where they are and leverage their community to help them discover services and resources? In this project, my team and I looked at a specific user group: parents of children with differing abilities. We found that it is often an isolating experience for these parents to find their kids the best education. Thus, our design aims to help these parent build communities to share resources.